Return policy

We accept returns of defective or damaged products

If you receive a defective item, please contact us at [450-623-8677] and provide details of the product and its defect. You can send the item that you consider defective to the following address:

Youfilters.com
174 Boul. Industriel, Saint-Eustache, Quebec J7R 5C2

You can return unopened items in original packaging within 30 days of purchase, if you present your receipt or proof of purchase. If 30 days or more have elapsed since the date of your purchase, we can not offer you a refund or an exchange.

When we receive the returned product, we will carefully review and we will send you by email, within a reasonable time, if you are entitled to a refund. If you qualify, we will refund the purchase price according to the original method of payment.

Only items at the current price can be refunded. Items sold at reduced prices are not refundable. To know the status of your refund request, please contact us at [450-623-8677].

 

Trades

We do not share that faulty or damaged goods. If you ever think that a product is defective, you should not expect us at [450-623-8677] and provide details of the product and its defect. You can send the item that you consider defective to the following address:

Youfilters.com
174 Boul. Industriel, Saint-Eustache, Quebec J7R 5C2

When we receive the returned product, we will carefully review and we will send you by email, within a reasonable time, if the defect entitles you to a replacement. If necessary, we will send you a replacement product.

 

Exceptions

Some items are not refundable or exchangeable.

 

Expedition

Please send the item you purchased and want to return to the following address:

Youfilters.com
174 Boul. Industriel, Saint-Eustache, Quebec J7R 5C2

Refunds do not include shipping and handling. Shipping charges for all returns must be paid in advance, and you must also pay the insurance costs. You are responsible for all loss and damage to equipment which may occur during shipping. We can not guarantee that we will receive the return item. The shipping and handling are not refundable. Amounts repaid do not include the cost of delivery.