Terms of Service


This website is administered by Youfilters.com The terms “we” and “our” shall refer to Youfilters.com. The use of our website is subject to the following terms of use, with all their successive amendments (the “Terms”). The terms should be read together with any other terms or notices contained in the pages of our website. Please read these terms carefully. They apply to all users of our website, especially those who shop there, customers, merchants, vendors and content providers. If you use this Website, you agree to be bound by the terms and by our privacy policy and agree to respect them. If you do not agree to the terms or our privacy policy, you are not allowed to access our Web site and use its services or to placing an order.


Shipping Policy

The order will be shipped as soon as possible after acceptance and confirmation of payment. By destination and product availability, delivery time can range from 2 to 14 business days.

MERV 8: 2-8 business days
MERV 10: 2-14 business days
MERV 11: 2-14 business days

MERV 13: 2-14 business days


Before ordering, make sure you have the right filter size.
If you order wrong filters, you will have to cover shipping and handling charges for the items.

“Free delivery” does not mean a full refund when products are returned by the consumer.

“Free delivery” is based on the completion of the buy / sell transaction without return and the delivery costs for shipping the products are included in the price. Delivery charges for the products are $ 12 for Quebec and Ontario and $ 24 for Western Canada.

If the customer orders the wrong filter size or makes a mistake in the order, we will not reimburse the shipping costs. The customer must also pay for the shipment of products.

Shipping costs are included in the purchase price and when it says “free shipping”, like all other companies that offer free shipping, the costs are included in the price because delivery companies do not deliver for free. .

If a mistake is made by our company, we will bear all the costs without any problem.

Shipping time always depends on the availability of the product and if it is in stock. But do not worry, you’ll receive your guaranteed. We make the feet and hands to give you the best service and the best possible delivery time.

The ordered products will become the responsibility of the purchaser when they are delivered by Youfilters.com to the transport company. Despite all our efforts and all our precautions when handling our products, you must notify Youfilters.com within 48 hours of receiving the product whether a product reaches you in bad condition. After this period, we can not be held liable for damages such product.

In the event of a problem you have received a product in poor condition, Youfilters.com will ship the same product or you will pay a financial compensation can not exceed the amount paid, less shipping charges. If you are not 100% satisfied with the product you purchased, return it to us and we will refund the unused portion less shipping charges. The buyer must assume the shipping costs for returning the product. If you have questions about shipping or return policy or if you have received a product in poor condition, contact us by phone as soon as possible.


Using our website

You agree to use our website for legitimate purposes and not for any unlawful or unauthorized purposes, including violation of any law on intellectual property or privacy. By accepting the terms, you represent and warrant to have reached at least the age of majority in your state or province of residence and you can legally enter into a legally binding contract. You agree not to use our website for any activity that would constitute a civil or criminal offense or violate any law. You agree not to attempt to harm the network or the security features of our website or access our systems without authorization. You agree to provide us with accurate personal information such as your email address, postal address and other contact information to enable us to process your order or to contact you if necessary. You agree to promptly update your account and information. You authorize us to collect this information and use it to communicate with you in accordance with our Privacy Policy.


Terms and conditions

We reserve the right to refuse to provide service to anyone at any time and for any reason. We reserve the right to make changes to the Web site, which may include the removal, modification, suspension or termination of any aspect of the website at any time without notice. It is possible that we impose new rules or restrictions related to the use of our website. You agree to periodically review the terms, and if you continue to access our website and use it, it will mean that you accept all the changes that were made. You agree that we shall not be liable to you or any third party for any modification, suspension or discontinuance of our website or any offer on our website in terms of service, content, feature or product.


Products or services

Orders placed at our website are subject to stock availability. We may, in our sole discretion, limit or cancel quantities available on our website or restrict sales of our products and services to a person or a home, or in a geographic region or territory. The prices of our products can be modified without notice. Unless otherwise indicated, prices displayed on our website are in Canadian dollars. We reserve the right, at our sole discretion to refuse orders, especially those that seem to have been made by distributors or resellers. If we believe that your order is fraudulent or based on inaccurate information, we have the right to cancel it and inform the relevant authorities. We do not guarantee the accuracy of the color or design of the products displayed on our website. We have spared no effort to ensure that the color and design of our products are indicated as precisely as possible on our website.


Links to third party websites

Links to other web sites or from these are given for convenience only. We do not check, we do not support and we do not approve the site linked external links provided on our website or contain links to it, nor their content, third parties who are named, their products and services. We have no control over these sites and we are not responsible. Only you assume the risk of using a link to another site and we will not be liable for any damage resulting from such use. Links to downloadable software sites are provided for convenience only and we are not responsible for any problems or repercussions from the software download. Use of any downloaded software is governed by the terms of the license agreement that accompanies the software or is included with it, if any.


User comments, feedback and other contributions

You agree to be responsible for the information, profiles, opinions, messages, comments and other content (collectively “Content”) that you post, distribute, or share on our website or through it or using services in connection with our website. You also acknowledge full responsibility for the content, especially regarding its legality and rights in trade marks, copyright and intellectual property. You agree that we may revise, adapt, modify, re-create, publish or distribute any content that you submit in response to a specific request we made. You also agree that we are not obliged to ensure the confidentiality of the content, to remunerate content creation or respond. You agree not to publish, distribute or share content on our Web site is protected by copyright, a trademark, patent or other proprietary right without the express consent of the owner of these rights. You further state that your content will be neither illegal nor offensive or obscene, and it will not contain any viruses or malware that could harm the activities of our website. You will be solely responsible for any content you create and accuracy. We assume no responsibility and can not be held responsible for any content posted by you or third parties. We reserve the right to prevent you publish on our website and remove or delete any content that we deem unacceptable. You consent to removal or the removal and waive any claim against us related to the withdrawal or the deletion of your content.


Your personal information

Please see our Privacy Policy for how we collect, use and disclose your personal information.


Errors and omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice (even after processing an order). Such errors, inaccuracies or omissions may relate to the description, price, promotion and availability of our products, and we reserve the right to cancel or not to treat if an error has crept into his price or information related to availability, within the limits imposed by law. We do not undertake to update, amend or clarify information on our website, except as required by law.


Disclaimer and Limitation of Liability

You assume full responsibility and risk related to your use of our website, which is provided as is without warranty, representation or condition of any kind, express or implied, with respect to information obtained on our website or through, including without limitation all content, documents, functions and services provided on our website. Everything is provided without warranty of any kind, in particular as regards the availability, accuracy, completeness or usefulness of the content or information, uninterrupted access to these, the warranty of title, non-infringement, merchantability or fitness for a particular purpose. We do not guarantee that our website, its operation or content and documents related to the services offered there will be provided in a timely and uninterrupted or they are secure or error free, that defects will be corrected or that our Web site or the servers that host are free of viruses or other harmful components. The use of our website is at your own risk and you assume full responsibility for all costs associated with such use. We will not be held liable for damages of any kind, related to the use of our website. Like the companies in our group and our content providers and service, we decline, as well as our directors, officers, our agents, subcontractors, suppliers and employees from any liability to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages for any loss or cause of action, loss of revenue, profits, business income or sales, or any other type of damage, in contractual or tort (including negligence), formally or other liability arising from your use of our website, your inability to use, its performance, its content, documents that are presented or its operation, even if we are advised of the possibility of such damages. Some jurisdictions do not allow limitations of liability, or the exclusion or limitation of certain damages. In these territories, some reviews, exclusions or limitations above may not apply, in which case our liability shall be limited to the extent permitted by law.



You agree to defend, indemnify us and compensate us, as members of our group companies and our directors, officers, agents, contractors and employees and the employees of those companies in respect of any loss, liability, any claims and expenses (including attorneys’ fees and costs) related to the use of our website, your violation of the terms, the publication or distribution by you of any document on the website or through it, including any claims of third parties that the information or documents you submitted violate property rights of third parties.


Entire agreement

The terms and all documents that are specifically mentioned in them represent the entire agreement between you and us relating to the subject of the terms and they supersede any understanding, agreement and any prior agreement between you and us, whether oral or writings. You and we recognize that in accepting these terms, neither you nor we do we have relied on a representation, warranty or promise given by the other or implied from any verbal or written exchange between you and us prior to acceptance of the terms, except as expressly stated in the terms.



Our failure to exercise or enforcement of any rights specified in the terms or any provision contained therein does not constitute a waiver of such right or provision. A waiver by us related to any default shall not constitute a waiver of any subsequent breach. No waiver by us not take effect until you have been notified in writing.



The headings and titles in this document appear only for practical reasons.



If any provision of the terms is held invalid, illegal or unenforceable by any competent authority, that provision will be removed from other modalities, which continue to be valid and apply to the extent permitted by law.


Applicable law

Any dispute relating to the terms in the privacy policy or the use of our website or our products and services offered thereon or resulting thereof, shall be settled under the laws of the Province of Quebec, without regard to its rules on conflicts of law. Any suit, action or dispute related to the terms or your use of our website is to be brought before the courts of the Province of Quebec, in the town of Saint-Eustache, and you irrevocably agree relevance and exclusive jurisdiction these courts.



Free delivery

Most products on our website are offered with “Free Shipping” this means that we assume the entire cost of delivery.

Delivery not included (outside Canada)

Some products on our website are not offered with “Free Shipping”. You will find on the page Cart / Order, a section where you can calculate the cost of delivery to the address provided. Orders are delivered by certified carriers such as Canada Post and Fedex.


Store Pickup

You can always pick up items ordered on our website. When your order is complete, we will contact you by email and phone to confirm that the items are in stock and ready to be picked.